Privacy Policy

We value your trust and recognize the importance of protecting your personal data. This Privacy Policy describes how Zorokart ("we," "our," "us") collects, uses, shares, and processes your information through the Zorokart website (www.zorokart.com), its mobile application, and other digital platforms (collectively referred to as the "Platform").

By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Collection of Your Information

When you use our Platform, we may collect and store the following types of personal data:

• Identity Information: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Credit/debit card details, UPI ID, and other payment-related details.
• Transaction Details: Order history, purchase behavior, and preferences.
• Technical Information: IP address, browser details, operating system, and device information.
• Location Information: Based on your device settings, we may collect location data to enhance your shopping experience.
• Communications: Messages, emails, chat history, feedback, and other correspondence with us.

Use of Your Information

We use your data to:

• Process orders, payments, and refunds.
• Provide customer support and resolve disputes.
• Improve and personalize your shopping experience.
• Send promotional offers, updates, and marketing communications (with opt-out options).
• Conduct market research and data analysis.
• Detect and prevent fraud, unauthorized access, or illegal activities.
• Comply with legal and regulatory obligations.

Sharing of Personal Data

We may share your information with:

• Service Providers: Payment processors, logistics partners, customer support, and marketing agencies.
• Business Partners: Sellers and affiliates offering products/services on our Platform.
• Legal Authorities: If required by law, court orders, or to protect our rights and users.
• Corporate Transactions: In case of mergers, acquisitions, or business restructuring.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and serve personalized content. You can manage or disable cookies through your browser settings.

Data Security

We implement industry-standard security measures to safeguard your personal data. However, no online platform is completely secure, and we encourage users to take precautions in protecting their information.

Your Rights and Choices

• Access & Update: You can review and update your personal data through your account settings.
• Opt-Out: You can unsubscribe from marketing emails or adjust notification settings.
• Data Deletion: You can request account deletion, subject to legal retention requirements.

Changes to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our Platform or other appropriate means.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at support@zorokart.com.