Zorokart Shipping & Delivery Policy

What are the delivery charges?

Delivery charges vary with each Seller on Zorokart.

Sellers may incur higher shipping costs on low-value items. In such cases, a nominal delivery charge helps offset logistics expenses. Please check your order summary for the delivery charges applicable to individual products.

For products listed as Zorokart Plus, a Rs 40 charge per item may apply if the order value is below Rs 500. Orders of Rs 500 or above qualify for free delivery.

Why does the delivery date not correspond to the estimated delivery timeline?

delivery date may not always match the estimated timeline due to holidays observed by Sellers or courier partners. If a holiday falls between the order placement and estimated delivery date, an extra day may be added. Some Sellers and couriers do not operate on Sundays, which is factored into the estimated delivery date.

What is the estimated delivery time?

Sellers generally procure and ship items within the time specified on the product page. Business days exclude Sundays and public holidays.

Estimated delivery time depends on:

Are there any hidden costs (sales tax, octroi, etc.) on Zorokart?

There are NO hidden charges when you shop on Zorokart. The listed prices are final and all-inclusive. The price displayed on the product page is the price you pay.

Delivery charges are separate and vary based on the Seller’s shipping policy.

Why does the estimated delivery time vary for each Seller?

Delivery times depend on factors such as:

Enter your default pin code on the product page for more accurate delivery timelines.

Seller does not/cannot ship to my area. Why?

Enter your pincode on the product page to check whether delivery is available in your area.

Delivery availability depends on:

Some Sellers may choose not to ship to certain locations at their discretion.

Why is the Cash on Delivery (CoD) option not available in my area?

CoD availability depends on:

Enter your pincode on the product page to check if CoD is available at your location.

I need to return an item. How do I arrange for a pick-up?

Returns are simple. Contact Zorokart Support to initiate a return. A representative will guide you through the process.

Where possible, our logistics partner will arrange a pick-up. If a pick-up is not feasible, you may return the item through a third-party courier. Return shipping costs are covered by the Seller.

I did not receive my order but got a delivery confirmation message.

If your order was not delivered but you received a confirmation email/SMS, report the issue within 7 days for investigation.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Does Zorokart deliver internationally?

Currently, Zorokart does not support international deliveries.

However, you can shop from anywhere using credit/debit cards issued in India and 21 other countries, provided the delivery address is within India.